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Case Study
Chatsworth
House Trust adopts Merlin®
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After careful
consideration and evaluation, Chatsworth House Trust decided that they needed
to take advantage of the additional revenue provided within the 'Gift Aid' Tax
Relief scheme.
In order to make sure this was handled effectively and
efficiently they decided to look for a suitable solution, utilising computer
based terminals at all entrances with appropriate software installed.
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Chatsworth made contact and asked for a demonstration of the
Merlin® Retail Management Software, which incorporates a fully approved
Gift Aid module. Initial enquiries suggested that the system would cope with
what was required and it was decided to provide a presentation for all senior
staff in order that they could evaluate the Merlin® software.
During this evaluation period some visitor numbers were obtained from
Chatsworth's records and it was estimated that the system would generate at
least £85,000 of additional revenue during its first year of operation.
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After this initial
consultation, Chatsworth made the decision to install the Merlin® software,
with associated Hardware, at all points of entry. This was accomplished in a
very short timescale as it was obvious that this additional revenue should be
available as soon as possible.
Initial training was carried out on site
over a one week period, while the installation of the equipment was being
completed. Installation was not entirely straightforward due to the location of
the terminals and cabling and connections had to be sympathetically carried
out. In addition, the existing Network infrastructure required integrating. All
necessary work was completey very smoothly, including the installation of
equipment at the garden and farm entrances, which because of the distances
involved, were linked via internal telephone lines. |
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The whole system was installed
within the time agreed and all staff moved over onto the new process. Despite
reservations from some of the 'less technologically advanced' members of the
team, the implementation went very smoothly and the system was immediately
providing the facilities required.
After only a few weeks it was quite
obvious that the 'conversion rate' of UK taxpayers was far higher than that
originally predicted and the new Merlin® system was providing additional
revenue, considerably higher than that initially estimated.
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This was completed in the
autumn of 2003 and has now run throughout the whole of the 2004 tourist season.
Chatsworth is happy that the installation has enabled the organisation to
implement the Gift Aid scheme quickly and effectively. Quite obviously this has
been a very successful implementation and one which Chatsworth House Trust are
pleased to have carried out.
Merlin®-POS 'NEWS' hits the sector
There
is now a 'real' alternative for those newsagents affected by the recent
announcement that support for their systems is to cease in June 2006.
With approximately 700 of them left wondering what the future holds it
must be quite a worrying time. Do they continue operating without support and
risk the system failing at a crucial time? Do they upgrade to a new system at a
cost yet to be determined? Or do they take a look at an alternative which
offers the best of all worlds - latest technology, proven Windows™
compatible software and, most important of all, very competitive pricing.
Merlin®-POS 'NEWS' has now been released by Smart POS Solutions Ltd
as a special package for these newsagents, offering state of the art retail
terminals and market leading EPOS software, including Delivery, Installation
and Training plus FREE 1 year's on-site support and maintenance.
NO
hidden costs - NO hidden extras, what you see is what you get.
This
system is totally complete with full back-office computer, laser printer and
even omni-directional laser bar-code scanners for fast and effective retail
operation. In order to make it cost effective for all those newsagents affected
by the recent decision, the system is being offered at very competitive prices.
At last, newsagents have a 'real' choice!
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